Category |
Returns Window, Actions Possible and Conditions (if any) |
Lifestyle: Kid's (Capri, Shorts & Tops), Men's (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women's (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage |
14 days
Refund, replacement or exchange |
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid's Thermal, Track Pant, Shrugs)
Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) |
10 days
Refund or replacement |
Watch, Footwear and Rest of Lifestyle |
30 days
Refund, replacement or exchange |
Medicine (Allopathy & Homeopathy) |
2 days
Refund |
Home: Home Improvement Tools, Household Items, Home décor, Furnishing |
7 days
Refund or replacement |
Books (All books)
Sports Equipments (Racquet, ball, support, gloves, bags etc.)
Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)
Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.) |
7 days Replacement only
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)
Stationary (Pens, Diary notebooks, Calculators etc.)
Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) |
10 days Replacement only
Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product.
Non Returnable- All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness.In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
All Mobiles (except Apple / Google phones),
Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) |
7 days
Replacement only
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided. |
Mobile - Apple & Google.
Electronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches) |
7 days
Replacement only
For all functionality related issues, do contact the brand authorized service centre directly.
- Authorized Service Partner Locator :
o Apple / Beats - https://locate.apple.com/in/en
o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB
o Realme - https://www.realme.com/in/support/services
o Samsung - https://www.samsung.com/in/support/service-center/
o JBL & Infinity - https://support.jbl.com/in/en/customer-service/service-centres.html
o Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.
o HP - Please reach out to 18002587170 to contact the brand authorised service centre.
o Dell - www.support.dell.com
o Canon - Please reach out to 18601803366 to contact the brand authorised service centre
o MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.
· Brand Support Site :
o Apple / Beats - https://support.apple.com/en-in
o Google - https://madeby.google.com/intl/en_in/phone/support/
o Realme - https://www.realme.com/in/support
o Samsung - https://www.samsung.com/in/support/
o JBL & Infinity- https://support.jbl.com/in/en/
o Epson - Please reach out to 1800 425 00 11 to contact the brand authorised service centre.
o HP - Please reach out to 18002587170 to contact the brand authorised service centre.
o Dell - www.support.dell.com
o Canon - Please reach out to 18601803366 to contact the brand authorised service centre
o MI - Please reach out to 1800 103 6286 to contact the brand authorised service centre.
For any other issues with the product you may contact Nv Shoppe - 24×7 Customer Care |
Furniture, Large appliances
Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only |
10 days
Replacement only
For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided. |
Grocery - (Dairy, Bakery, Fruits and Vegetables) |
2 Days Refund Only |
Grocery - (Remaining items under grocery) |
10 days
Refund only
Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. Rest of grocery items from Supermart would be delivered through reattempt in case you miss your slot. |
Try & Buy |
10 days
Refund only
This policy shall be applicable selectively (geographical coverage, product, customer and time periods).
Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided. |
No Returns categories |
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
You can view the complete list of non-returnable products here. |